Terms and Conditions

This website is managed by Lou Jewel. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to the company. Lou Jewel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies referenced herein and/or accessible by hyperlink. These Terms of Service apply to all users of the Site, including but not limited to users who are browsers, vendors, customers, merchants and/or content creators.

Please read these Terms of Use carefully before using our Website. By accessing or using the Website in any way, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools that are added to our shop will also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

 

ARTICLE 1 - WEBSITE TERMS AND CONDITIONS

By agreeing to these Terms of Service, you represent that you are the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us permission to allow your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms, viruses or other code of a destructive nature.

Any breach of the Terms will result in the immediate termination of your Services.

 

ARTICLE 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your Content (other than credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.

ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if any information on this website is not accurate, complete or current. The material on this website is for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or up-to-date sources of information. Any reliance you place on the material on this website is strictly at your own risk.

This website may contain certain historical information. Historical information is necessarily out of date and is provided for your information only. We reserve the right to change the content of this website at any time, but we are under no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.

 

ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
You may cancel your order within 24 hours after placing your order; after this time it can no longer be canceled. After 24 hours, your order will be entering the automatic handling process which includes quality checks, packaging and shipping. For this reason, we cannot accept any cancellations after this period.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

 

ARTICLE 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online via the Website. These products or services may only be available in limited quantities and can only be returned or exchanged in accordance with our return policy.

Additional coupons and discount codes provided for the purchase of additional products due to sizing issues are non-refundable and products purchased with these codes cannot be returned or exchanged. These offers are final and cannot be redeemed for cash or credit.

We have made every effort to display the colours and images of our products in the shop as accurately as possible. However, we cannot guarantee that the colours will display correctly on your computer screen.

We reserve the right, but are under no obligation, to limit the sale of our products or services to any person, geographic region or country. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All descriptions of products or product prices are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

Delivery:

If you have placed an order and have not collected the delivery before it is returned to us (within approximately 7-15 days), it will be reshipped to our factory with no possibility of refund. 

If the tracking shows that your parcel has been delivered but you have not received it, please contact the post office or carrier to enquire about your parcel. If the carrier confirms that the parcel has been lost in transit, you must request an official confirmation of the loss of the parcel and send it to us.

Our products are shipped from various handling centres in Asia, America and Europe. To ensure efficient processing and timely delivery, orders are dispatched from the warehouse where the products are in stock.

Right of cancellation:

The return request must be made within 30 days of receipt of the order.
Note: Used, washed or damaged products cannot be returned.
Our return address is located in Spain.

 

ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantity of products purchased per person, per household or per order. These restrictions may also apply to orders placed from or under the same customer account or credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to restrict or prohibit orders placed by dealers, resellers or distributors at our discretion.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and their expiry dates, so that we can complete your transactions and contact you as needed.

 

ARTICLE 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

 

ARTICLE 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

ARTICLE 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 

ARTICLE 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

ARTICLE 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

ARTICLE 12 - PROHIBITED USES

In addition to other prohibitions set out in the terms of use, you are prohibited from using the website or its content: (a) for illegal purposes; (b) to encourage or participate in illegal activities; (c) to breach international, national, provincial, or local laws, regulations, or ordinances; (d) to infringe or impair our intellectual property rights or the intellectual property rights of others; (e) to harass, misuse, insult, injure, defame, or libel others, or to discriminate against them based on gender, sexual orientation, religion, ethnic origin, age, nationality, or disability; (f) to transmit false or misleading information; (g) to upload or transfer viruses or any other type of malicious code that may impair the functionality or operation of the service or a connected website, other websites, or the internet; (h) to collect or pursue personal data of others; (i) for spamming, phishing, pharming, spidering, crawling, or scraping; (j) for obscene or immoral purposes; or (k) to impair or circumvent the security functions of the service or a connected website, other websites, or the internet. We reserve the right to terminate your use of the service or a connected website if you breach any of the prohibited uses.

 

ARTICLE 13 - EXCLUSION OF WARRANTY; LIMITATION OF LIABILITY

We do not guarantee, warrant, or promise that the use of our service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained through the use of the service will be accurate or reliable.

You agree that we may, from time to time, remove the service for an indefinite period or terminate the service at any time and without prior notice.

You agree that the use of the service or the inability to use the service is at your own risk. The service and all products and services made available to you through the service are provided "as is" and "as available" without any warranties, guarantees, or conditions of any kind, whether express or implied, including but not limited to all implied warranties or conditions of merchantability, fitness for a particular purpose, title, or non-infringement.

In no event shall Lou Jewel, our directors, senior executives, employees, partners, representatives, contractors, interns, suppliers, or licensors be liable for any damages, losses, claims, or direct, indirect, consequential, punitive, or special damages of any kind, including but not limited to lost profits, lost earnings, lost savings, data loss, or similar damages, arising out of or in connection with the use of the service or products obtained through the service, or for any other claims arising out of or in connection with the use of the service or products, including but not limited to errors or omissions in content or losses or damages of any kind arising out of or in connection with the use of the service or products, even if we have been advised of the possibility of such damages.

 

ARTICLE 14 - INDEMNITY

You agree to indemnify and hold harmless Lou Jewel and our parent company, subsidiaries, affiliated companies, partners, directors, senior executives, agents, contractors, licensors, service providers, and employees from and against any claims, demands, or actions, including reasonable attorneys' fees, arising out of or in connection with the breach of these terms of use or the documents to which they refer, or the breach of any law or the rights of third parties by you.

 

ARTICLE 15 - SEVERABILITY

If any provision of these terms of use is deemed invalid, illegal, or unenforceable, it shall remain in effect to the greatest extent permitted by law, and the invalid or unenforceable provision shall be deemed severed from these terms of use, without affecting the validity or enforceability of the remaining provisions.

 

ARTICLE 16 - TERMINATION

The obligations and liabilities of the parties that arose prior to the termination date shall survive the termination of this agreement for all purposes.

These terms of use shall remain in effect until terminated by either you or us. You may terminate these terms of use at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.

If, in our sole discretion, you fail to comply with any condition or provision of these terms of use or if we suspect that you are not complying, we may terminate this agreement at any time without prior notice, and you shall remain liable for all outstanding amounts up to and including the termination date; and/or we may deny you access to our services (or a part thereof).

 

ARTICLE 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these terms of use shall not constitute a waiver of such right or provision.

These terms of use and all guidelines or operating rules published by us on this website or in connection with the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding all prior or contemporaneous agreements, notices, and proposals, whether written or oral, between you and us (including, but not limited to, all prior versions of the terms of use).

Any ambiguities in the interpretation of these terms of use shall not be interpreted against the party that drafted the text.

 

ARTICLE 18 - CHANGES TO SERVICE TERMS

You can view the latest version of the General Terms and Conditions at any time on this page.

We reserve the right to update, modify, or replace any part of these terms of use at our sole discretion by publishing updates and changes on our website. It is your responsibility to regularly check our website for changes. By continuing to use our website or service after the publication of changes to these terms of use, you agree to be bound by such changes.

 

ARTICLE 19 - CONDITIONS FOR THE OFFER OF FREE PRODUCTS

1. Eligibility: This offer is only valid for the first 100 orders placed on our website. Once 100 qualifying orders have been placed, the promotion will automatically end, regardless of whether the website has been updated to reflect this.

2. Offer Details: With every qualifying purchase, the customer will receive a free product, such as electronics or skincare products. The specific free products available may vary and will be determined at the time of purchase.

3. Limited Availability: This offer is strictly limited to the first 100 customers. After the first 100 qualifying orders have been placed, the offer will no longer be available, even if the website has not yet been updated to indicate the end of the promotion.

4. No Responsibility for Shipping: After the first 100 orders have been completed, we are not responsible for fulfilling further claims for free products, even if the website has not yet been updated to indicate the end of the promotion. We are not liable for any customer misunderstandings regarding the availability of the offer.

5. Order Confirmation: To claim the free product, customers must make a qualifying purchase. A qualifying purchase is defined as any purchase that meets the criteria specified in the promotion. We reserve the right to cancel any orders that do not meet these criteria.

6. Duration of the Offer: This offer is valid while supplies last, or until the first 100 qualifying orders have been placed, whichever comes first. We reserve the right to modify or cancel this promotion at any time without prior notice.

7. General Terms: By participating in this promotional offer, you agree to these General Terms and Conditions. We reserve the right to modify the promotion or these General Terms and Conditions at any time without prior notice.

8. Customer Responsibility: It is the customer's responsibility to check the website for updates and ensure that the promotion is still active before completing an order.

If you have any questions about this promotion or these conditions, please contact our customer service.

 

ARTICLE 20 - REFUND POLICY AND EUROPEAN REFUND LAW

We comply with European consumer protection laws regarding refunds, returns and exchanges. However, certain provisions apply when customers agree to an alternative solution.

Exchanged goods for refunds:
If a customer accepts an exchange of goods or a partial credit in lieu of a full refund, any items or credits received as part of that exchange are excluded from return, refund or further exchange. Once the customer accepts goods or credits in lieu of a refund, these items are considered final and non-refundable. This also applies to items provided as part of compensation for issues such as size, color or other preferences.

Partial refund agreement: If the customer opts for a partial refund (e.g. 70% of the original purchase price) instead of a full refund, the agreed refund amount is considered final. By accepting this partial refund, the customer waives the right to claim a full refund or further compensation for the same transaction. This agreement must be confirmed in writing or by a recorded acceptance by the customer. These provisions are in accordance with European Union consumer law, in particular Directive 2011/83/EU on consumer rights, which allows contract modifications if they have been agreed between the business and the consumer. 

 

ARTICLE 21 - CONTACT INFORMATION

Questions regarding the General Terms and Conditions should be addressed to info@lou-jewel.com.